FAQs FOR HENNESSAY MEDICAL PERSONALIZED PRIMARY CARE 1. What is Personalized Primary Care? Personalized Primary Care (PPC) is our membership approach to primary care. By keeping our practice smaller, we make room for thoughtful appointments, a lasting relationship with Dr. Hennessay, and a focus on prevention and long-term wellness. 2. Do I need to join before my first visit? No. Your initial consultation allows you to meet Dr. Hennessay before deciding whether our practice is right for you. The consultation is billed through eligible insurance or at our self-pay rate. Membership is required for ongoing primary care after that first visit, whether you use insurance or pay directly. 3. What does the PPC membership fee cover? The fee covers the non-covered services and amenities described in your membership agreement and supports the personalized structure of our smaller practice. Medical visits and other clinical services are billed separately. PPC membership does not replace health insurance or eliminate copays, deductibles, or coinsurance. 4. How are medical visits billed? For patients using accepted insurance, we bill covered medical services to the insurance company. Your plan’s copays, deductibles, and coinsurance apply. Self-pay patients pay our published rates for medical visits and services. New PPC members pay the same age-based membership rate whether they use insurance or pay directly for visits. 5. Which insurance plans do you accept for new patients? We accept new patients with: Aetna PPO Cigna PPO Curative These are the only insurance options accepted for new patients. For Aetna and Cigna, we accept PPO plans only—not EPO, HMO, or POS plans, including Aetna POS II. Eligible self-pay patients are also welcome. Please see our Insurance page for current details. Existing patients should follow any specific insurance-change notices provided by our office. 6. How do I confirm that my specific plan is accepted? If you have Aetna PPO, Cigna PPO, or Curative, call the Member Services number on your insurance card. Ask whether Dr. Megan Hennessay, DO, at Hennessay Medical is in network with your specific plan. The insurance company’s name alone does not confirm network participation. Your insurer can also explain your benefits and expected share of visit costs. 7. Can I join without health insurance? Yes. Patients without insurance may join PPC and pay directly for medical visits and services. Membership is not health insurance. We encourage patients to maintain coverage for healthcare needs beyond our practice, such as hospital care, emergency treatment, and specialist services. 8. Do you accept Medicare, Medicare Advantage, or Medi-Cal? No. We do not accept Medicare, Medicare Advantage, or Medi-Cal. 9. How is PPC different from Direct Primary Care? With PPC, you pay a membership fee, and medical visits are billed separately through accepted insurance or at self-pay rates. With Direct Primary Care (DPC), routine primary care visits are included as described in your membership agreement. Both options provide care from Dr. Hennessay. The main difference is how your primary care is paid for. Neither membership is health insurance. 10. What are my membership payment options? Monthly option: Your first six months are paid upfront when you enroll. This initial payment is non-refundable. Monthly payments begin in month seven. Annual option: Pay for a full year in advance and receive 12 months of membership for the price of 11. See our membership pricing section for current age-based rates and initial payment amounts. 11. What if I move or need to cancel? For the monthly option, you may cancel after the initial six-month commitment with 30 days’ written notice. The initial six-month payment is non-refundable. For annual memberships, please refer to your membership agreement for renewal, cancellation, and refund terms. 12. Do I pay the membership fee even when I do not have an appointment? Yes. Membership is an ongoing arrangement that supports your place in the practice and the benefits described in your agreement. It is separate from charges for individual visits. 13. Can I use HSA or FSA funds, or claim a tax deduction? Eligible medical expenses may qualify, but PPC membership fees should not be assumed to be HSA/FSA eligible or tax-deductible. Before using these funds for membership payments or claiming a deduction, ask your plan administrator or tax adviser to review your membership agreement and the applicable rules. Rules for qualifying DPC arrangements differ from those for PPC. 14. Are labs, imaging, specialist visits, and hospital care included? These services are not included in your PPC membership fee. They are billed separately by our office or the provider performing the service. Insurance coverage and your share of the cost depend on your plan. 15. Do you offer video visits or help while I am traveling? Yes. Video visits are available when appropriate for your medical concern and permitted where you are physically located. If you become ill while traveling, contact us for guidance. Depending on your symptoms and location, you may need care from a local clinician. 16. What if I need urgent care or have an emergency? For urgent concerns that are not emergencies, contact the practice. We offer same- or next-day appointments whenever possible. For a medical emergency, call 911 or the local emergency number immediately. Do not wait for a response from our office. 17. Can Dr. Hennessay help with specialists or hospital care? Dr. Hennessay can help identify appropriate specialists and coordinate referrals when needed. She is affiliated with Torrance Memorial Hospital and Providence Little Company of Mary. If you are hospitalized, she can communicate with your hospital care team to help maintain continuity of care. 18. What happens when Dr. Hennessay is unavailable? A trusted colleague provides physician coverage during Dr. Hennessay’s absence. Contact the practice for instructions on accessing covering care. 19. Where is your office? Hennessay Medical 3655 Lomita Blvd., Suite 307 Torrance, CA 90505 20. How do I contact the practice? For membership, billing, or scheduling questions, call 424-235-5235. Quinn, our phone assistant, can help with common questions and route a message to our team. For non-urgent medical questions, please use OnPatient, our patient portal.