FAQs FOR HENNESSAY MEDICAL PERSONALIZED PRIMARY CARE 1. What's your mission? Our mission is to provide a complete and Personalized Primary Care experience focusing on our patients’ well-being and comfort, with a holistic approach to disease prevention and wellness. 2. How is this different from a regular medical practice? We offer personalized care with longer appointments, minimal wait times, and direct access to Dr. Hennessay. We also offer virtual visits and after-hours contact for urgent issues. 3. What services does the annual fee cover? The annual fee covers non-clinical, non-covered amenities and benefits. All other professional services will be billed separately through your insurance. 4. Where is your practice located? Our office is at 3655 Lomita Blvd, Ste. 307, Torrance, California 90505. 5. Which hospitals are you affiliated with? Dr. Hennessay is affiliated with Torrance Memorial Hospital and Providence Little Company of Mary. If hospitalized, Dr. Hennessay can communicate with the hospitalists at these facilities. 6. Who covers when Dr. Hennessay is unavailable? In Dr. Hennessay's absence, a trusted colleague will serve as a covering physician. 7. Do I need health insurance if I enroll? Yes, your annual fee covers only non-clinical, non-covered amenities and benefits. Continue your health insurance for clinical services. 8. Will you be on my insurance plan? Dr. Hennessay intends to remain an in-network provider for many major PPO insurance plans and will bill your insurance directly for covered services. 9. Will you be a participating provider for Medicare? Yes, for existing patients with Medicare, we will file your claims with Medicare and your supplemental insurer on your behalf. 10. Is the annual fee tax deductible or reimbursable through my HSA or FSA? Consult with your HSA or FSA plan administrator, employer, HR representative, or tax adviser to clarify qualification in your particular circumstance. 11. What are my annual fee payment options? Your fees are paid in one initial, 3-month non-refundable payment, followed by subsequent monthly payments by credit or debit card. 12. What about labs, X-rays, specialists’ fees, and hospitalization? All medical procedures and services performed in our office or by other providers will be billed by the performing physician and/or entity. 13. Will I pay the membership fee even if I don't use your services? Yes, the membership fee allows you to be a member of our practice and access Dr. Hennessay whether you are sick or well. 14. What if I move and need to terminate after I enroll? Your membership can be terminated with 30 days’ written notice. The membership fee may be partially refunded on a prorated basis. 15. What if I have an emergency? For life-threatening emergencies, call 911 immediately, then contact us. For non-urgent issues, contact us first. 16. What if I become ill while traveling? For minor problems, contact us first. For emergencies, call 911 then contact us. We can assist with prescriptions and coordinate care if you visit an ER or urgent care center. 17. What if I need to see a specialist? Dr. Hennessay can help you decide which specialist to see and coordinate such consultations. 18. What if I have questions about my membership? Call (424) 235-5235 to connect with our front office. They can help answer your questions related to enrollment, membership billing, and renewals.